Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Heymi mobile application ("App"), operated by Rivue ("we", "our", or "us"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Eligibility

To use Heymi, you must:

• Be at least 18 years of age
• Have a valid phone number capable of receiving SMS or voice calls
• Not be prohibited from using the App under applicable laws
• Not have been previously banned or removed from the App by us

By creating an account, you confirm that you meet all eligibility requirements. We reserve the right to verify your age and identity at any time.

2. Account Registration

You register for Heymi using your phone number. We send an OTP (one-time password) to verify your number. You are responsible for:

• Maintaining the confidentiality of your account
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use
• Providing accurate and truthful information in your profile

You may only create one account per phone number. Creating multiple accounts to evade a ban or restriction is strictly prohibited.

3. App Features and Modes

3.1 Dating Mode

The dating feature allows you to create a dating profile, browse other users' profiles, send likes, receive likes, and chat with mutual matches. By using dating mode you agree that:

• All photos you upload are of yourself and are accurate representations
• You will not upload photos of minors or explicit/inappropriate content
• You will not use dating mode for commercial solicitation, spam, or prostitution
• Matches may unmatch you at any time, ending the chat

3.2 Networking Mode

The networking feature allows you to create a professional profile, send and receive connection requests, upload a CV (PDF), and chat with connections. By using networking mode you agree that:

• All professional information you provide is accurate and truthful
• You will not misrepresent your qualifications, experience, or identity
• CVs and documents must not contain malicious code or illegal content
• You will not use networking mode for multi-level marketing, pyramid schemes, or spam

3.3 Messaging

Heymi provides real-time chat between matched users (dating) and connected users (networking). Messages are stored for a maximum of 24 hours before automatic deletion. You acknowledge that:

• You are solely responsible for the content of your messages
• We may review messages in response to valid reports or legal requests
• Sending unsolicited explicit content, threats, or harassment is prohibited

4. Prohibited Conduct

You agree not to:

• Impersonate any person or entity, or misrepresent your identity
• Upload content that is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
• Upload photos of anyone other than yourself as a profile photo
• Solicit money, financial information, or gifts from other users
• Transmit spam, chain letters, or unsolicited bulk messages
• Use the App for any commercial purpose without our prior written consent
• Attempt to gain unauthorised access to any portion of the App or its infrastructure
• Reverse engineer, decompile, or disassemble the App
• Use automated scripts, bots, or crawlers to interact with the App
• Interfere with or disrupt the integrity or performance of the App
• Violate any applicable local, national, or international law or regulation
• Create an account if you have previously been banned by us

5. User Content

You retain ownership of all content you submit to the App ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, display, reproduce, and distribute that content solely for the purpose of operating and improving the App.

You represent and warrant that your User Content does not infringe any third-party rights and complies with these Terms.

We reserve the right to remove any User Content that violates these Terms or that we find objectionable, without notice.

6. Reporting and Safety

We provide in-app reporting tools to flag users who violate these Terms. We review reports and may take actions including warnings, temporary suspension, or permanent banning of accounts.

You can block any user to prevent further contact. Blocked users cannot see your profile or send you messages.

We do not conduct criminal background checks on users. You are solely responsible for your interactions with other users.

7. Account Deletion

You may delete your dating profile, networking profile, or entire account at any time from within the App settings. Upon account deletion:

• Your profile is immediately removed from all feeds
• All your matches, connections, messages, and uploaded files are permanently deleted
• This action is irreversible

We may also terminate or suspend your account at any time, without notice, if you violate these Terms.

8. Intellectual Property

The App, including its design, code, trademarks, and content (excluding User Content), is owned by Rivue and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written permission.

"Heymi" is a trademark of Rivue. All rights reserved.

9. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the App will be uninterrupted, error-free, or free from viruses or other harmful components. We do not guarantee the accuracy or completeness of any user profile.

10. Limitation of Liability

To the maximum extent permitted by law, Rivue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the App, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses.

Our total liability to you for any claim arising from or related to the App shall not exceed the amount you paid us in the past 12 months (if any).

11. Indemnification

You agree to indemnify, defend, and hold harmless Rivue and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your use of the App, your User Content, or your violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kosovo, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kosovo.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the App or by updating the "Last updated" date above. Your continued use of the App after changes are posted constitutes your acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Payments, Subscriptions and Refunds

15.1 What you can buy

Heymi is free to download and to use for messaging people you have matched or connected with. Some features are paid:

• Tokens — consumable credits spent to like a dating profile or send a networking connection request. Tokens have no cash value, cannot be transferred or exchanged for money, and do not expire. Unspent tokens are lost if you delete your account.
• VIP subscriptions — a recurring plan that includes a daily token allowance and other benefits described in the App at the point of purchase.

Current prices are shown in the App before you confirm any purchase. We may change prices for future purchases and future renewal periods; a change never applies to a purchase already made.

15.2 Payment and auto-renewal

Payments are processed by Stripe. We do not receive or store your full card details. VIP subscriptions renew automatically every 30 days at the then-current price until you cancel. You can cancel at any time from your subscription settings in the App; cancellation stops future renewals and you keep your benefits until the end of the period you have already paid for. We do not give partial refunds for an unused part of a period.

If you bought through the Apple App Store or Google Play, that store manages the subscription and its own refund rules apply — you cancel and request refunds through the store, not through us.

15.3 Right of withdrawal (EU/EEA consumers)

As a consumer in the EU/EEA you normally have 14 days to withdraw from a distance purchase. Because tokens and VIP benefits are digital content made available to you immediatelyafter purchase, by completing the purchase you expressly request immediate performance and acknowledge that you lose your right of withdrawal once performance has begun.

This does not affect your statutory rights where a purchase was not delivered, was charged in error, or was faulty.

15.4 Asking for a refund

If you were charged in error, charged twice, or did not receive what you paid for, email support@heymi.app within 30 days of the charge with the date and amount. We will investigate and, where the claim is justified, refund to your original payment method. Outside those cases refunds are at our discretion.

We do not refund tokens that have already been spent, and we do not refund purchases on an account we have suspended or terminated for a breach of these Terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: legal@heymi.app
• Website: heymi.app/contact
• Trader: Rivue